Managed IT Services
Managed IT services
Reliable, proactive and cost-efficient IT operations. We take care of your infrastructure, users and systems, so your team can focus on the business.
Overview
Managed IT Services
Managed IT means one team is responsible for your IT every day: people get help, devices and servers stay updated, backups run and are tested, and problems are caught before anyone notices them.
We take over the routine work of an IT department, or support the one you already have. You get a fixed monthly scope, agreed response times and a report on what was done.
Standards and technologies
- ITIL 4
- Microsoft 365
- Google Workspace
- Windows Server
- Linux
- VMware
- Proxmox
What we do
What we provide
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IT support and help deskUser support, issue resolution and service requests - remotely and on site.
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Infrastructure managementServers, networks, workstations and core IT services kept current and documented.
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Monitoring and maintenanceProactive monitoring, updates and performance tuning.
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Backup and recoveryData protection with restores tested on a schedule.
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Onboarding and offboardingAccounts, devices and access ready on the first day and closed on the last.
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Vendors and licensesContracts, licenses and renewals tracked in one place.
Approach
How we deliver it
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01
Audit
We inventory users, devices, systems, licenses and risks, and agree on priorities.
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02
Stabilize
Urgent issues first: backups, access, unsupported systems.
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03
Standardize
One baseline for devices, patching, security settings and documentation.
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04
Operate
Help desk, monitoring and maintenance, with a monthly report.
Benefits
What you get
- A predictable monthly cost instead of emergency invoices
- One accountable team for users, devices and servers
- Infrastructure documented, so it does not depend on one person
- Response times agreed in the service level agreement
- Problems found by monitoring, not by users
Delivery model
How the work is organized
Work is delivered under a service level agreement that fixes the scope, the support hours and the response time for each priority. Most requests are solved remotely; on-site visits are planned or arranged with local partners.
Every month you receive a report: requests and how fast they were closed, updates installed, backup tests, risks found and what we recommend next.
Questions
Questions and answers
Can you work alongside our in-house IT team?
Yes. We can take over the routine - help desk, patching, monitoring - or only specific areas, while your team keeps ownership of the rest.
How is the monthly price calculated?
By the number of users, devices and servers in scope and the support hours you need. After the audit you get a fixed monthly scope and price.
Industries
Where it matters most
More services
One partner for the rest of your IT
- CybersecurityRisk assessment, threat protection, monitoring and incident response.
- Cloud & InfrastructureCloud solutions, data backup, disaster recovery and high availability.
- Enterprise ApplicationsImplementation and support of ERP, BAS/1C and business systems.
- IT Projects & ModernizationInfrastructure upgrades, migration, automation and integration.
- Compliance & IT GovernanceIT audits, security controls and regulatory compliance (GMP, ISO, etc.).
- Web Development & DigitalCorporate websites, e-commerce, web portals, UI/UX, SEO and support.